MBA-PGDM-six sigma-efficient supply chain management-mumbai dabbawalas

DABBAWALAS: their work is to carry the tiffin boxes from the houses to the offices for their lunch the employees who cannot carry their lunch early in the morning.
Core work: Delivery
Principles followed : and PRACTICED

customer is the god
dedication
discipline
responsibility acceptance and maintenance
teamwork and coordination
knowing the consequences of error-avoiding it 100%
- Started in 1890
- Charitable trust: Registered in 1956
- Avg. Literacy Rate: 8th Grade Schooling
- Total area coverage: 60 Kms to 70 Kms
- Employee Strength: 5000
- Number of Tiffin's: 2,00,000 Tiffin Boxes i.e 4,00,000 transactions every day.
- Time taken: 3 hrs
Error Rate: 1 in 16 million transactions

Six Sigma performance (99.999999)
Technological Backup: Nil.
Cost of service - Rs. 300/month ($ 6.00/month)
Standard price for all (Weight, Distance, Space)
Rs. 36 Cr. Turnover approx. [6000*12*5000=360000000 i.e Rs. 36 crore p.a.]
“No strike” record as each one a share holder
Earnings -5000 to 6000 p.m.
Diwali bonus: one month's from customers

Zero % fuel
Zero % modern
technology
99.9999% performance

Zero % investment
100 % Customer Satisfaction
Zero % Disputes

Disciplines

No Alcohol Drinking during business hours
Wearing White Cap during business hours
Carry Identity Cards

DELIVERY SYSTEM BY CODING

Coding System.........

VLP : Vile Parle (suburb in Mumbai)
9EX12 : Code for Dabbawalas at Destination
EX : Express Towers (building name)
12 : Floor no.
E : Code for Dabbawala at residential station
3 : Code for destination Station eg. Churchgate Station (Nariman Point)